Effective Date: April 14, 2020
We remain committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our individual booking policies to give you extra peace of mind.
All reservations booked with a Canyons Collection property that are scheduled for an arrival date prior to May 1, 2020 for Domestic Travel and June 1, 2020 for International Travel, can be rescheduled or cancelled at no charge up to 72 hours before your scheduled arrival.
All reservations booked with a Canyons Collection property that are scheduled for an arrival date after June 1, 2020, can be rescheduled, cancelled with a $15 cancellation fee that can be applied for a future stay, or issued a credit voucher for the amount paid for a scheduled arrival of up to one year of current reservation.
If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where required by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.