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Sterndale Estate

Our Policies

  • Check-in is 3:00 PM (MST) and check-out is 11:00 AM. A valid government photo ID is required for check-in.
  • All accommodations are non-smoking. Designated outdoor smoking areas are available and there is a $250 charge for anyone smoking inside of their guestroom.
  • Please note, we do not offer roll-aways, cots, or cribs, and guest occupancy is strictly enforced.
  • The Canyons Boutique Hotel is the only property with ADA-compliant rooms (grab bars in the bathroom, roll-in shower, etc).
  • There is a 13.67% tax rate applicable to those staying at the motel.
  • Swimming Pools are open on a seasonal basis (typically mid-May thru September).
  • Lost or un-returned room keys are charged $25. Please contact us for lost and found items.

Reservations and Cancellations

  • The Canyons Collection is a small, independent collection of properties, we ask for your understanding in respecting our cancellation, change, and no-show policy. Please read carefully. If you must change, shorten or cancel your reservation, do so within the time frame indicated below for a full refund minus the specified change/cancellation fee (per room). If a reservation is canceled or shortened after the cancellation period expires, the guest is responsible for full payment of the original reservation unless the room(s) is re-booked. Changes or cancellations must be made via phone or by email, and you must receive a confirmation email from The Canyons Collection. There are no refunds for early departure.
  • Reservations made through external portals (Expedia, Booking.com, etc.) may be subject to additional terms and conditions that must be honored.
  • Inclement Weather Policy - Kanab is lucky to enjoy over 260 sunny days per year!! Please understand that we cannot be responsible for inclement weather or other causes for delays and cancellations at your point of origin or the locations you may connect through when traveling to visit us. We strongly advise you to purchase travel insurance if you are traveling during periods of inclement weather or you have other reasons to suspect you may need to cancel your reservation. We thank you for your understanding!
  • Re-booking Policy - If you cancel your reservation after the cancellation period expires, we will attempt to re-book your room as a courtesy to you. If your room is re-booked at the published rate, you will be charged the applicable change/cancellation fee noted below. If your room does not re-book, you are responsible for full payment of the original reservation.
  • Standard reservation: $15 change/cancellation fee per room if the reservation is shortened, changed, or canceled at any time up to 3 days prior to arrival. If less than 3 days prior to arrival, you are financially responsible for the full reservation unless the room is re-booked (see re-booking policy, above).
  • Discounts are applied on a seasonal basis. Discounts can not be applied to third-party reservations such as (Expedia, Booking.com, etc.). Only one discount can be applied per reservation.

Dog/Pet Friendly

  • We welcome dog sleepovers from Best Friends Animal Sanctuary and your dog. Dogs are allowed in designated rooms only and the Dog-Friendly Policy is as follows: (Sorry - we don't allow cats) Dogs must be well socialized around people and other dogs, all dogs must be on a monthly flea preventive.
  • Dogs must be fully housebroken and must be kept on a non-retractable leash at all times when outside of the motel room.
  • Dogs must be crated any time they are left unattended (crate not provided).
  • All dogs must be up to date on immunizations.
  • You must clean up after your dog inside and outside and dogs cannot be leashed/attached to the outdoor furniture.
  • If your dog causes damage, you are fully responsible for cleaning fees, repair, and/or replacement.
  • A $20 per dog fee, per night, applies to all reservations. Dogs in a dog-free room will be charged a cleaning fee of $100.00

Privacy Policy

  • Our Mission - At Canyons Boutique Hotel, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.
  • Information Collection - Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Canyons Boutique Hotel. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Canyons Boutique Hotel does not give or sell to anyone any information we collect on our site.
  • We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.
  • Security - At Canyons Boutique Hotel, we take security seriously. When users make a reservation we use every precaution to safeguard it online and offline. Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address so that it cannot be read over the internet.
  • Policy Modifications - Canyons Boutique Hotel may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

The Canyons Collection

We are committed to making our website accessible. Read our accessibility statement.

Contact

  • 844-FAB-UTAH
  • 844-322-8824
  • info@thecanyonscollection.com